Hi-Target Maintenance Center in Czech Republic has been major important for its overseas maintenance service, especially when the market has grown more globalized.
Equipped with professional technical skills, distributors can always be the main driving force for improving maintenance service. Improving after-sale service is the one of the significant part in the process of forging a strong and complete brand and boosting marketing share.
A week of program has been going on in Czech. After-sale service technicians flew from China, the headquarter to Czech to provide train courses for distributors who worked through all lessons and got certification in the end.
“We are proud that everyone has mastered all skills acquired for the after-sale service. They can finish the tasks by repairing RTK and total station by themselves, that means our ability to provide after-sale service has improved.” said Max, one of the maintenance service trainer from Hi-Target.
The whole program advocates for improving maintenance service, connects the Maintenance Center in Czech and headquarter and shares knowledge, experience and resources. Additionally, hardware and software infrastructure in Maintenance Center.